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DAC International

Customer Account Manager (Avionics)

Customer Account Manager (Avionics)
DAC International
Full-Time, Regular; Exempt
Job location is in Miramar, FL

Since 1980, DAC International has been serving the global aviation community as a worldwide distributor of avionics technology, test equipment, data converters and aviation supplies for general, corporate, military, regional and commercial aircraft. In addition to our distribution services, DAC is an FAA approved manufacturing and development facility, holding several supplemental type certificates, parts manufacturer approvals and technical standard orders. Products are compliant with DO-160, MIL-STD-810C and MIL-STD-461F.

Today, as a subsidiary of AllClear, DAC leverages our global footprint and advanced capabilities to serve our customer’s needs.

To learn more, please visit DACint.com, and GoAllClear.com.

Summary:

The Customer Account Manager (CAM) is responsible for serving as the primary customer contact and conducts day-to-day account management and order processing in support of their assigned accounts / territory. This includes inside sales activity such as quoting, clean order processing, and all aspects of the order management cycle. The CAM will communicate and coordinate cross-functionally with internal departments such as Purchasing, Finance, Compliance, and Shipping to resolve problems and ensure
successful order fulfillment, compliance with Company process, and international laws and regulations. The CAM will deliver exceptional customer service through proper communication/application of customer requirements, timely communication of order status, and cross-functional internal coordination to ensure on-time delivery.

Essential Duties and Responsibilities include, but are not limited to the following:

  • Primary customer contact for assigned accounts / territory
  • Manage orders and resolution of any customer / sales order related issues for assigned accounts / territory
  • Assists in execution of established sales forecasts, initiatives, and marketing efforts for assigned region
  • Drives strategic sales plans for assigned region, including key account initiatives
  • Manage the process of obtaining RFQs through to award win
  • Manage all RFQ, tender, and quotation activities with consistent follow up
  • Prepare compliant bids by the customer due date
  • Prepare responses to request for proposals and bid materials
  • Responsible for quoting any warranty issues for assigned accounts / territory
  • Enter new customer and other sales data into customer database
  • Review and enter customer orders with high-level of complexity and volume, requiring decision-making and prioritization capabilities
  • Analyze reports from ERP to identify potential issues in executing orders on time
  • Train other team members in all aspects of ERP system as related to performing all of the above requirements
  • Coordinate cross-functionally with internal departments as necessary to ensure order fulfillment
  • Interface with OEM Business Manager(s) regarding day-to-day activities as required to support customer quote activity
  • Possess product knowledge regarding DAC International and our Partner OEMs, as well as in depth knowledge of avionics systems and system integration
  • Possess knowledge of aircraft, specifically, Part 25, Part 27 & 29, and commercial & regional airline markets/customers
  • Advanced knowledge of STC projects and PMA approval process
  • Provide technical support to customer base related to system integration
  • Facilitate all purchase activity and coordinate with Buyer(s) to expedite process
  • Obtain credit reference information for new customers as applicable
  • Coordinate payment transactions from customers
  • Coordinate export compliance requirements for international shipments
  • Investigate and facilitate resolution of customer problems with deliveries and/or discrepancies with purchase orders
  • Participate on cross-functional teams to drive continuous process improvement
  • Responsible for customer relationship management for assigned accounts / territory
  • Maintain customer relationship to generate repeat business opportunity
  • Understand procurement system of assigned accounts / territory
  • Manage sales pipeline and provide monthly updates to leadership
  • Coordinate sales orders and related activities with sales order flow process
  • Ensure seamless execution of sales strategy
  • Assist with preparation of customer presentations
  • Support preparation for customer visits and/or tradeshows
  • Create and present presentations to customers on location or through virtual meetings with minimal assistance
  • Understand and perform functions in accordance with AS9120 and ISO9001 Standards

Supervisory Responsibilities: None

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

  • Bachelor’s Degree or equivalent experience, required
  • 5+ years’ experience as a sales or account manager, or equivalent, required
  • 5+ years’ aerospace industry experience with strong emphasis on avionics knowledge, required
  • Aircraft knowledge, specifically, Parts 25, 27, 29, and commercial & regional airlines, required

Technical Skills:

  • Microsoft Office Suite familiarity required: Outlook, Excel, Word, and PowerPoint
  • ERP experience preferred; Quantum experience a plus
  • SalesForce CRM experience preferred

Language Skills:

  • Fluent in English
  • Foreign Language skills desirable
  • Ability to read, analyze, and interpret general business information
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers

Mathematical Skills:

  • Average / Above average
  • Able to work with mathematical concepts such as addition, subtraction, multiplication and division
  • Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Work Environment:

  • Traditional office environment
  • Includes attached warehouse environment

Physical Demands:

  • Customary physical demands for office environment
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Travel:

  • 35% domestic travel within assigned region

Benefits:

AllClear offers a competitive and comprehensive benefits package, including: Medical, Dental, Vision, Life/AD&D, STD, LTD, HSA, FSA, and 401(k).

Equal Opportunity Employer:

DAC International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Avionics technicians are specialists who install, maintain and repair a plane’s electronic instruments, such as radio communication devices, radar systems, and navigation aids. With the advancement of digital technology technicians are required to maintain and configure complex computer systems. Are you up for the challenge?

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