Job Listing

Avgroup Inc.

Customer Service Representative

Are you interested in a career in the Business Aviation field? Avgroup® has been a dedicated provider of components and avionics for turbine-powered corporate aircraft around the world since 1971. At Avgroup, we are dedicated to providing our customers with unparalleled expertise and exceptional support for all of their aircraft service and repair needs.

Responsibilities

  • Processing the sales order
  • Confirming receipt to customer via Sales Order confirmation email
  • Requesting customers’ review and whether any changes need be made to their order.
  • Creating POs to vendors if applicable
  • Obtaining vendors’ receipt and shipment confirmations and tracking information
  • Creating POs to fill orders only, unless otherwise directed by Inventory Control
  • Creating the pick ticket. Either the Salesperson or CSR sends shipping confirmation / tracking numbers to customers
  • Performs miscellaneous job-related duties as assigned

Desired Personal Skills

The successful candidate will possess the following requirements:

  • Must be at least 18 years of age and legal to work in the US.
  • Excellent attention to detail
  • Excellent customer service skills
  • Good computer skills for data entry
  • Team player that possesses polished interpersonal skills
  • Resourceful problem solver that takes initiative and seeks positive resolution
  • Ability to multi-task and excel in a challenging global environment
  • Comfortable working under pressure and in time critical situations
  • Professional integrity and values that align with the values of the company
  • Experience in the General Aviation industry preferred
  • Willingness to be trained in other positions to assist with coverage.

Qualifications:

  • Post secondary education
  • Proficiency with MS Office and ERP (Pentagon) software
  • Proficiency with web based applications including internet /email/ social media

Competencies:

  • Strong attention to detail
  • Demonstrated assertive, tenacious results-oriented attitude
  • Excellent follow up and organizational skills
  • Adaptability- able to change tasks quickly as business needs dictate
  • Ability to foster trust and respect among customers and team members and build relationships accordingly
  • Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience
  • Ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly
  • Original thinking and creativity; develops innovative approaches and ideas

Work Environment/Travel/Physical Demands:

  • Physical capacity to carry and lift a minimum of 30 pounds
  • Ability to sit and type at a computer terminal for long periods of time utilizing close vision to review reports and documents

Apply

Avionics: Are you up for the challenge?

Avionics Careers

Avionics technicians are specialists who install, maintain and repair a plane’s electronic instruments, such as radio communication devices, radar systems, and navigation aids. With the advancement of digital technology technicians are required to maintain and configure complex computer systems. Are you up for the challenge?

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