Aviation Field Service Engineer
We are seeking a full-time Aviation Field Service Engineer at Garmin’s U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for serving as a technical knowledge leader and disseminating knowledge of Garmin avionics products to the Field Service Engineering team.
Essential Functions
- Serve as an expert consultant on Garmin aviation products
- Travel to customers’ facilities to provide on-site support/representation and troubleshooting of advanced or complex avionics installations including expert technical support of Garmin avionics systems/installations when needed
- Be highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products
- Develop internal training material and Knowledge Base articles to effectively transfer knowledge to the FSE team
- Represent Garmin in the field with expert knowledge of Garmin avionic systems
- Be highly knowledgeable of FAA regulations and safety standards
- Act as liaison between customer and Engineering teams
- Answer complex and challenging customer and installer technical inquiries regarding Garmin products and systems via telephone, letter, fax, and e-mail
- Determine if Garmin avionic equipment needs to be returned to the factory for repair
- Determine if an exchange is required for out-of-box failures of Garmin equipment
- Be available to the FSE team to assist with escalated issues and difficult technical problems
- Monitor, document, and report failure trends in Garmin equipment and identify and recommend improvements in Garmin products, documentation, and procedures
- Review special circumstances and authorize warranty service when deemed appropriate
- Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
- Provide reliable solutions to difficult problems including evaluation of new technologies to improve existing functions
- Develop strong working relationships between Aviation Support and Garmin business segments
- Demonstrate broad understanding of Garmin’s business model including Engineering, Operations, Finance, Sales and Marketing
- Mentor and coach FSE team members
- Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences as required and complete timely and succinct trip/status reports